Note! As of November 1 2007, ITD & RMIS have joined to form NC State's new Office of Information Technology (OIT)

For more information about the new organization and transition process, visit the OIT website.
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What We Do . . . Innovation and Action

The Information Technology Division (ITD) supports the mission of NC State University by planning, developing and implementing systems and services for academic (student, teaching and research) computing and strategic information technologies.

Chancellor Oblinger's phrase "Innovation in action" captures the identity, tradition and role of ITD. Since its days as the Computing Center, the organization has prided itself on both innovation in the development of technology systems and action in the form of technology support and services to advance the highest aspirations of the university's diverse community- including incoming students, college IT support staff, and world-class researchers.

ITD's activities encompass all levels of the campus IT environment, from high-quality day-to-day help desk support for the campus community and the IT infrastructure it depends upon, to strategic planning for the efficient functioning and ongoing evolution of information technologies.

Our staff take great pride in the work we do and the contributions we make to NC State's role as a leading institution in the use of technology for teaching, learning and the advance of knowledge. For more information, see About ITD

IT Technical Support

All students, faculty and staff can get computing help with their computing accounts other campus computing resources by contacting the NC State University Help Desk or by using online computing Essentials and other documentation provided by Computing Services Publications. Students subscribed to ResNet can get additional help, including "house"-calls. Faculty using classrooms supported by ClassTech can call for on-site assistance, training or consulting; the Education unit provides faculty,staff and graduate students free training and custom workshops. On-staff consultants provide expert help with Multimedia, SAS, IT and Web Accessibility, IT Disaster Recovery and Business Continuity planning and High Performance Computing. College and departmental IT staff have access to numerous tools and resources provided by Support Partners, IT Security Services, SysNews, MicroSys, and the Distributed Support Program

IT Services

ITD also provides many technology-based services that support the growth, development and efficiency of NC State University and its diverse community. For example, all students, faculty, and staff receive Unity computing accounts, email, file storage, and have access to computing labs and software. The multi-platform Unity computing environment is provided by Windows, Unix/Solaris, Linux and Macintosh computing systems and services support staff. Antivirus software and updates are provided free of charge to the whole NC State community for home as well as campus computers. Individuals as well as colleges benefit from software site licenses and discounts. Many faculty use OMR (Optical Mark Reading) services for tests and research purposes.The campus depends upon the efficient and secure 24/7/365 operations of its data centers, and the campus data network. For a complete list of ITD services, see ITD Services A-Z

IT Systems, Operations and Infrastructure

NC State's Information Technology Division provides systems and infrastructure that are mission- critical for the operation of NC State University in the 21st century. These include university web services (servers and hosting), email services, file servers and data storage management/backup systems, creation and maintenance of over 40,000 Unity computing accounts and associated systems and software, data center operations and support, and data network operations and development. For information, see ITD Metrics

IT Strategic Planning

ITD continues the traditions of innovation and action by working in collaboration with university administration, the colleges and other NC State IT units on the strategic development of systems, services and processes. Layer 8: A White Paper on Managing Information Technology Investments To Advance NC State’s Mission